FAQ

Do you have a question ?
We are always glad to answer them, but have a quick look through our Frequently Asked Questions and you may find what you are looking for.  Click on the question to reveal the answer.  Question not answered ? You can contact us on 01782 921 646 or email info@repair-glasses.co.uk

 

Is your work guaranteed ?
Yes, all repairs are guaranteed for 3 months from the date of repair.
Aren't Ray-Ban repairs more expensive ?

Not at all, we have been repairing Ray-Bans since we started back in the 90’s and our high standards of workmanship are applied to all makes and styles of frames so we can offer the same service to all our customers.

Do you repair all makes and types of eyewear ?
Yes, we repair all types of eyewear, including all makes including high-end designer glasses frames, rimless, and prescription glasses.
Is your cost fixed at £19.99, is there anything else to pay ?
Yes, our standard glasses repair price is £19.99 & this is fixed, with no hidden extras. We do offer full refurbishments, genuine parts or lenses at an extra charge.

In the event of new (genuine) parts / lenses / refurbishment, we would contact you prior to proceeding with any work in order to discuss the costs. If you choose not to proceed, we will refund / return your item at no charge to you.

How do you define a “genuine part” ?
We class genuine parts as new sides (arms), lenses, arm tips or nose pads which are sourced directly from the manufacturer of your frames. Any nearest matching parts would usually be included in a standard repair cost with nothing extra to pay, however genuine parts usually incur an extra charge.
If I’ve lost my side (arm), can you replace it?
Often the most cost effective way to repair glasses is to fit a nearest matching part, however we endeavour where possible to offer genuine parts at an extra charge if a generic alternative is not acceptable.
Can you replace lenses ?
In some instances, we are able to supply original RayBan lenses, however these are becoming increasingly more difficult to obtain. Please email your query prior to sending if you wish to check lens availability.

In many cases we are able to offer a generic (own brand) equivalent pair of lenses which conform to all UK required standards and offer a cost effective alternative to being forced to buy a new pair of sunglasses.

Can you repair Titanium frames ?
At present we don’t offer a Titanium repair service as we are less than convinced of the success rates of others.
Where are you based ?
We are a UK based company and all of our work is carried out at our workshops in Staffordshire & our head office is just over the border in Cheshire.
What happens if my item goes missing / gets damaged in transit ?
When returning items to our customers, we always recommend the Royal Mail Special Delivery option as this provides tracking information and insurance up to £500 (original proof of purchase may be required by Royal Mail in the event of a claim for loss / damage).

Our free post option (Royal Mail Recorded Delivery) carries no insurance or tracking information & we cannot be held liable for any loss or damage whilst in transit.

Do I need to sign for my returned parcel ?
Both methods of postage will require a signature from the receiver.